When eTIMS is not working
These pages do one thing: narrow the problem. For each common failure they set out what the symptom usually indicates, what to suspect, what you can verify on your own side, and the point at which it stops being yours to fix.
Common problems
Getting in
Signing in, registering, and the PIN behind both.
Issuing and correcting
Invoices that are rejected, missing, or need a credit note.
The software itself
Installing, starting and integrating.
Connection
Trading where the connection is not dependable.